TERMS AND CONDITIONS
Domestic Shipping within Greece is carried out by ACS Courier and is Free of Shipping fees. The delivery time is estimated between 1-2 business days after receiving the order confirmation email. Shipping to Cyprus is carried out by ACS Courier and it costs €8. The delivery time is estimated between 5-7 business days after receiving the order confirmation email. Deliveries to the rest of Europe are charged with €25 (via DHL) and can take up to 4-9 business days after receiving the order confirmation email. During high season, Sales period and Bank holidays, the delivery period may be affected. f we are unable to deliver your parcel with the selected delivery method it will automatically be returned. Estimated delivery times are provided as a guideline only and do not take into account possible delays caused by external factors or stock availability. Please be aware that we cannot deliver to post office boxes.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery service within Greece is carried out by ACS Courier. The cost of delivery is calculated at the time of the order and is clearly stated on your billing information summary. Estimated delivery times are to be used as a guide only and commence from the dispatch date. We are not responsible for any delay caused by relevant custom authorities. All orders require signature upon delivery, at which point responsibility for the products passes to you. If you have specified a recipient other than yourself, then their signature serves as evidence of fulfillment of the delivery and likewise transfers of the responsibility. Please check the package is not damaged before signing.
Taxes & Duties
Delivery within the E.U. is not subject to duties or additional taxes. However, if you are a customer from a non-E.U. country, you might be asked to pay further duties at customs’ control. Cross-border deliveries are subject to possible inspection by the relevant custom authorities. We have no control over possible additional charges or inspections.
Returns & Refunds
We guarantee to refund any item you are not completely happy with when you return it to us in its original condition within 7 business days of receipt. Your refund will be credited to the original payment method. Please note that original shipping charges are non-refundable. Unfortunately, we cannot provide refunds for pre-orders. Please also note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. To request for a refund, simply print and fill in the online return form existing at our website and indicate at the “Reasons for Return” field, that you wish a refund. Then sign it and enclose it in the return package. You should return the items within 7 business days with all of the barcode tags intact. The items should be in their original packaging where you should also sign and enclose the signed return sent to you along with the initial parcel.
Returns should be sent to: PROPILAION 3, ALIMOS, GREECE, 17455 (ΑΤ YOUR CHARGE)
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
You may exchange items for a different size, however all exchanges are based on stock availability. To exchange an item, simply print and fill in the online return form existing at our website and indicate at the “Reasons for Return” field, that you wish to exchange it for a different size. Then sign it and enclose it in the return package. You should return the items within 7 business days with all of the barcode tags intact. The items should be in their original packaging. All returns must be made by courier companies and delivered to our headquarters. We reserve the right to refuse returns sent by post. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. We make quality control in order to guarantee that you receive our products in excellent condition, however since your order is travelling a long way to get to you, we suggest that you check your item(s) as soon as you receive it and notify us within two (2) days of receipt in case you realize any irregularities or damages, as to ensure a hustle-free replacement. After this time window, we cannot accept the faulty item(s).
We can accept cancellations within 24 hours of the original order submission. In that case the original purchase and shipping amounts will be refunded. If for any reason you wish to cancel an order after this timeframe, please contact customer care via email. In this case we will try to fulfill your request if feasible and inform you accordingly. However, we cannot ensure that your order will be canceled.
All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order. Once you have placed an order you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it and are processing it. We reserve the right not to accept your order in the event that the items ordered are out of stock or do not satisfy our quality control standards and are withdrawn by us. To add an item to your shopping bag that is available in different sizes (for example, a pair of shoes), please select your size first. Then, click “add to shopping bag”. A “mini basket” will appear, giving you an overview of all the items that you have placed in your shopping bag. When placing an order for a custom product, take into consideration that such products cannot be returned. To complete your order, click on the “shopping bag” link at the top of the page to continue.
Payment is processed via Viva wallet. We accept Visa, MasterCard, Maestro, Diners and American Express. Please note that payment is only debited from your card at time of dispatch. All transactions at this website are processed in a secure host environment. Finally, you may choose to pay with Bank Payment Transfer at Flicka’s indicated account. For eventual refunds, you must indicate a bank account.
Inquiries & Complaints
For any inquiries about your order or complaints, please contact our Customer Care Team: email: firstname.lastname@example.org
All products on this website are of satisfactory quality, comply with their description and fit for their purpose. We accept liability for damage caused by intent or gross negligence. In case we breach these Terms & Conditions by ordinary negligence any major obligation or secondary obligation whose breach puts the achievement of the contractual purpose at risk or whose fulfillment is essential to the due and proper performance of the contract and whose fulfillment customer could reasonably rely upon, shall be limited to foreseeable damage characteristic for the contract. We accept unlimited liability for damage caused by intent or gross negligence. Our liability for breaches by ordinary negligence of any major obligations or secondary obligations whose breach puts the achievement of the contractual purpose at risk or whose fulfillment is essential to the due and proper performance of the contract and whose fulfillment customer could reasonably rely upon (“essential secondary obligation”), shall be limited to foreseeable damage characteristic for the contract. We accept no liability for any breach by ordinary negligence of contractual secondary obligations, which are not essential secondary obligations. Nothing in this shall prejudice our liability in the event of fraudulent concealment of defects or a guarantee as to quality, for claims based on the Product Liability Act, and for damage caused by injury to life, limb or health. This shall not entail a reversal of the burden of proof to customer’s disadvantage. To the exception of claims based on tort, any claims for damages of customer for which our liability is limited hereunder, shall become time-barred one year after the commencement of the statutory limitation period. We are not held liable or responsible for any failure to perform, or delay to meet our obligations caused by events that are beyond our reasonable control.
All content on this website including but not limited to, trademarks, copyright and all other intellectual property rights is property of www.flicka.com. Neither the content, nor any other intellectual property right may be used, reproduced, copied, sold, resold, or otherwise exploited, in full or in part, for any purpose without our prior written consent.
If you violate the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.
We reserve the right to modify the Terms & Conditions from time to time. You will be subject to the Terms & Conditions in force at the time you place an order with us. We encourage you to visit these Terms & Conditions periodically to ensure that you are fully aware of them. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Governing Law & Jurisdiction
The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant Greek law (E.U law) and the relevant courts of Athens, Greece will have exclusive jurisdiction.